Terms & Conditions
By completing an order you accept the following Terms and Conditions:
1. Our prices are subject to change. Promotional terms only apply in the period stated for the promotion. Price savings shown on the site are based on SRP's. Charges for standard delivery are included in the stated product price for UK orders. See our delivery information page for details of applicable charges.
2. Whilst MyMemory will try to ensure that prices on our website and emails are accurate, we are not responsible for errors that may occur. If we discover any errors in the price of goods before we accept your order, we will notify you as soon as possible and give you the option to resubmit your order at the correct price or cancel the order. The price of all goods and services advertised are inclusive of any applicable UK taxes including VAT. The price does not include any importation taxes applicable outside of the United Kingdom.
3. All goods are subject to availability.
4. Any goods, services or information displayed on this website should not be regarded as an offer, invitation, solicitation, advice or recommendation to buy a product or service on the website.
5. Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by MyMemory of your order. All orders are subject to approval by us. When processing your order the information provided will be subject to credit and fraud prevention checks.
6. Provided you keep the goods in 'as new' condition, you are entitled to withdraw from this contract without stating any cause within 14 days of delivery. You must communicate such withdrawal to us within that 14 day period. If the goods are faulty or do not conform to the description, you may contact MyMemory within 30 days and will be entitled to a replacement or a full refund and we will arrange the return at our own expense. If goods become faulty after 30 days then they can be returned for the replacement under the 6-month warranty offered by MyMemory (unless otherwise stated on the product listing). High priced items will be repaired at no cost. Any faults after that period must be reported to the manufacturer. MyMemory reserves the right to retain the cost of delivery where goods are returned for no cause.
7. MyMemory 3 for 2 offers are subject to availability and may be withdrawn by MyMemory at any time. 3 for 2 offers have no cash alternatives. MyMemory 3 for 2 offers apply to any marked products. 3 for 2 combinations may not be spread across product categories. 3 for 2 purchases are subject to MyMemory standard delivery policies. Unless a product is faulty, customers may not return individual products which have been purchased in a 3 for 2 combination. If for any reason, a customer cancels an order for a qualifying product, the 3 for 2 offer will cease to exist.
8. MyMemory liability for any injury (other than death or personal injury), damage or loss, in particular consequential loss, arising from the use of any goods purchased via this website, or from the transaction itself, are hereby excluded. Any injury, damage or loss arising directly from the negligence of MyMemory or any of its agents will be limited to a refund of the value of the goods purchased, together with any delivery charges paid.
9. While all reasonable care is taken to protect the confidentiality of your payment card details, MyMemory cannot be liable if, through no fault of its own, these details are intercepted and used by third parties.
10. All payments are handled by Braintree.
11. Our product price may include a service fee. This does not affect the total you pay.
12. Pre-orders will be charged at the time of the order being placed. If you order a standard item and a pre-order item at the same time the standard item will be dispatched as normal and the pre-order dispatched upon release.
13. Please ensure your delivery address is correct before completing your order. We are unable to take responsibility for the delay or loss of a parcel where incorrect or incomplete delivery details have been provided.
14. Read and write speeds on the site are taken from manufacturers websites and are for indication purposes only.
15. MyMemory reserves the right to delete any feedback they consider inappropriate to the general public.
16. English law applies to this contract.
17. Our product images are for illustrative purposes only.
18. Please be advised that orders containing multiple items may be dispatched in separate packages.
19. MyMemory may share your email address or other personal details with third party fulfilment partners for the purpose of shipping goods ordered. MyMemory will not share your email address or other personal details with other third parties. If you do opt-in to receive emails from us you are also agreeing to us using your email address for our own remarketing purposes (see point 20).
20. MyMemory uses Facebook's remarketing tracking cookies and email remarketing tools. This means we will continue to show ads to you when you are on that platform. As always we respect your privacy and are not collecting any identifiable information through the use of Facebook's or any other third party remarketing system, or sharing your email with any third parties other than for the purpose of shipping goods ordered (see point 19).
21. Warranty periods displayed are supplied by the manufacturer. MyMemory warranty periods vary between 6 and 12 months. If wishing to return an item outside of the MyMemory warranty period, but within the manufacturer's warranty, we will put you in touch with the manufacturer.
22. Due to stock restrictions some products have a quantity limit.
23. Discounts cannot be used in conjunction with other discounts. Only one offer will apply at cart.
24. On the Pick 'n' Mix promotion, both offers cannot be used in conjunction with any other promotions, exclusions apply. Offer only applies to different items added to cart. Maximum of 3 items in your cart for discounts to apply. Discount will not apply if 4 or more items in the cart.
25. On mymemory.co.uk we will donate £1 from every adult face mask sold to the charity Mind. Qualifying products include SKU's 353213, 353214, 353184, 353209, 353395, 353391, 353392, 353393, 353433, 353432, 353434, 353430, 353431, and 353401. A running total of money raised can be found here.
26. On mymemory.co.uk we will donate £1 from every chilld face mask sold to the charity NSPCC. Qualifying products include SKU's 353425, 353426, and 353427. A running total of money raised can be found here.